Privacy Policy
Effective date: 08/08/2025
This Privacy Policy explains how Hiide Cabins Lda (“we”, “our”, “us”) collects, uses, and protects your personal data when you book a stay with us, visit our website, or otherwise interact with our services. We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR).
We operate in Portugal and offer off-grid cabin stays in remote, nature-rich locations.
1. Who We Are
Business name: Hiide Cabins Lda
Address: Rua Rei dom Pedro II, no 98, Estroil, Lisboa, 2765-269
Email: info@hiidecabins.com
Phone: +351913901911
We are the “data controller” responsible for determining how and why your personal data is processed.
2. Data We Collect
We collect the following types of personal data:
Identity details – name.
Contact details – email address, phone number, postal address.
Booking details – dates of stay, payment status, special requests.
Payment information – card details (processed securely via our payment provider; we do not store full card numbers).
Technical data – IP address, browser type, device information, and usage data from our website.
Communication preferences – your subscription or opt-out choices for marketing.
3. How We Use Your Data
We use your personal data to:
Process and confirm your booking.
Communicate important information before, during, and after your stay.
Comply with Portuguese legal obligations for guest registration and taxation.
Manage payments, refunds, and security deposits.
Improve our services and website.
Marketing Communications (Soft Opt-In) – If you book with us, we may occasionally send you emails about similar stays, special offers, or experiences we think you’ll enjoy. This is based on our existing customer relationship and permitted under applicable data protection laws. You can unsubscribe at any time by clicking the link in any marketing email or contacting us directly.
We will not sell or share your personal data with third parties for their own marketing purposes.
4. Legal Bases for Processing
We process your data under one or more of the following GDPR legal bases:
Contractual necessity – to provide the services you request.
Legal obligation – to meet local laws (e.g., guest registration with authorities).
Legitimate interest – to send relevant marketing about similar services to past guests (soft opt-in).
Consent – for any marketing unrelated to your booking or for sharing data with third parties for their marketing.
5. Data Retention
We keep your personal data only for as long as necessary:
Booking and legal records – up to 6 years after your stay (to comply with tax and accounting obligations).
Marketing emails – until you unsubscribe or request deletion.
Website analytics – until you request deletion.
6. Sharing Your Data
We may share your personal data with:
Payment processors – to securely handle transactions.
Service providers – IT, hosting, email delivery, and booking platform partners (e.g., Lodgify) who help us operate our business.
All third parties are required to protect your data and use it only for the agreed purpose.
7. International Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
8. Your GDPR Rights
You have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent for marketing at any time
Request a copy of your data in a portable format
To exercise your rights, contact us at info@hiidecabins.com
9. Security of Your Data
We use appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your personal data is handled, email us at info@hiidecabins.com