FAQs
Bookings
How do I book a cabin?
Browse our cabins from the homepage, select a favourite and choose your dates. We require a minimum stay of 2 nights to fully immerse yourself in nature.
Are pets allowed?
Absolutely, just add the ‘Pet fee’ in checkout. It is an additional €30 for the whole stay. We’ll make sure there is a water bowl for your four legged companion.
Can I bring children?
The cabins are suitable for families with one small child if they are able to stay in the bed with you. We do not charge extra for children. We are not able to provide extra beds or baby cots.
About the cabins
What’s included in the cabins?
The cabins are fully equipped with a double bed, kitchen, bathroom with towels and toiletries. To keep you cool we have a fan and AC unit. To warm you up we have a wood burner. To keep you entertained we have games, books, bluetooth speaker, conversation cards and even a polaroid camera.
Electricity and hot water?
Yes, our cabins run off solar power, which run an EU plug and USB ports. There’s hot water in the kitchen and bathroom too. But please be mindful about electricity and water usage - remember we are off-grid.
AC unit and heating?
Yes to both. The AC is great on hot days, but it draws a lot of power, so please use it thoughtfully. For cooler nights, the wood-burning stove will keep things toasty.
Do the cabins have drinking water?
We provide a water dispenser in the kitchen with fresh drinking water. You cannot drink the water from the kitchen or bathroom taps, as well as the shower. For longer stays, we recommend bringing extra drinking water.
Is the kitchen fully equipped? Tea & coffee?
Our kitchens have everything you need to cook food. A gas stove, fridge, pots, pans, utensils. You will also find basic supplies like tea, coffee, salt, pepper and olive oil. But don’t forgot to bring the ingredients.
Can I make a fire?
Depends on the cabin. For example, Trot (our Valada hideout) includes a fire pit and outdoor grill. Other locations may not allow fires due to terrain or local regulations. Details included on the listing.
WiFi available?
We do not put WiFi in the cabins for the simple reason that we want you to fully immerse yourself in nature. Every site has good mobile signal so you will still be reachable.
Access & Safety
How remote are the cabins?
Our cabin locations are specially selected to so you can immerse in nature. You will not be able to see another building from your front door. However, depending on the cabin you should not be more than 15 - 30 minutes from a local town, just in case you forget any supplies. More information on cabin location and nearby towns are available on our cabin pages.
Is the access to the cabin along a dirt road?
Yes. The final stretch (around 10 minutes) is on a dirt road. Expect bumps and potholes - drive slowly and aim to arrive before dark to avoid any surprises. Remember, the longer the dirt road, the better the view.
Are the cabins safe?
Absolutely, safety is a priority for us:
The front door is locked and is the only entrance to the cabin.
We have a fire extinguisher and smoke alarms in case of any fire hazards.
If for some reason there is problem with the electricity or heating please immediately message our WhatsApp number and we will get sorted as soon as possible.
In real emergencies, please follow normal procedure and ring the national emergency services number (112).
Questions? Reach out anytime - before, during or after your stay.
Before you arrive
How do I get to my cabin?
Our cabins are between 1-2 hours drive from Lisbon. If you don’t have your own car, we recommend a short-term hire car. Public transport is available. For example, ‘Trot’ our cabin in Valada. There is a 37-minute train that runs from Oriente (Lisbon) to Reguendo - Vale da Pedra - Pontevel. The cabin is a 5 minute taxi ride from the station.
Is there parking?
There is a designated parking spot at each site. You will not be able to drive right up to the cabin but we give you a trolly to carry your luggage the final few metres.
How will I find my cabin?
Before the day of your arrival, we will send you a Welcome Guide with a pin location to the entrance of the site. Once you are on site, just follow the guide instructions, as well as the Hiide arrows in bright orange to the cabin. We suggest arriving before dark.
What do I need to bring?
The cabins provide you with all the essentials to enjoy an escape into nature. Towels and toiletries will be provided and your kitchen will be fully equipped. So make sure to bring food to cook a few meals, plus a good book and some hiking boots.
Should I research the area before?
No need, there is already a printed Field Guide waiting for you in the cabin. Which gives you tons of recommendations about what you can do in the area. From chill entertainment in / around the cabin, to active hikes and cycling in the surrounding area.
Check-in and Check-out
We do self check-in. There is a key is ready for you in a lockbox at your cabin and we will send you the code before you arrive.
Check-in is at 15:00
Check-out is at 11:00
For check-out please leave the key back in the lockbox. Any issues, just message our WhatsApp.
Cancellation & date changes
Do you offer free cancellation?
If your check-in date is 28 days or more away than we can cancel your stay (full refund) or move your stay to a new date. If the check-in date is between 14-28 days, we will only be able to move your stay to a new date. Less than 14 days, unfortunately we are unable to cancel or move your booking.
Can I change the dates of my stay
If you notify us at least 14 days before your arrival date then we will be able to reschedule your booking date. Rescheduled stays are non-refundable.